IceyDesigns | Blog, Web, and Print Designs

FAQS

I get a lot of the same questions when it comes to blog design, so I've made an FAQ page.
If you have a question that hasn't been answered, feel free to drop me an email at sales@iceydesigns.com,
and I'll get back to you as soon as I can.

1. How long will it take for me to get a blog design?

The time it takes to create and install your design will vary depending on the scale of work required and my design schedule. Usually, it takes around 1-5 days from the time of payment (I will let you know when we correspond), but in the case of a queue, you may be placed on a waiting list. Its very important that you reply to my emails in a timely manner so we don't fall behind schedule.

2. What if I need it sooner?

Have a deadline? Need your blog design sooner? Placing a rush order will add you to my overtime schedule. Current orders won't be affected. See current pricing for rush orders.

3. Will I be involved in the design process?

Of course! We'll work together to create a design that you'll love. However, I have a limit of three revisions before I charge an extra fee for major changes.

4. How will you install my blog design?

When we’ve finalized your design through my test site, you can add me as an administrator to your blog, and I’ll install your design.

5. Can I use images in my design?

Yes, you can use any images you like*, provided the graphics are not copyrighted. If you would like to use stock images in your design, please let me know, I will purchase them and send you an invoice. These are the places I trust: Shutterstock, iStock Photo, and Fotolia. If you already own an image (and have the copyright for it), I recommend you review the image terms before we use it.

I reserve the right to refuse service to anyone that does not meet my values and standards. I will not design or work with offensive images and I also reserve the right to determine what is offensive.

*I am happy to provide you with the custom work you request, however you are solely responsible for any copyright violations you may commit.

6. Should I backup my work?

I recommend saving your old template and widget content. But just to be safe, I always download a copy of your original template before installation.

7. How will I pay for my design?

I accept MasterCard, Visa, American Express, Discover, and eChecks through PayPal. PayPal is a fast, free, and totally secure way to shop online. PayPal is faster than ever because registration with PayPal is now optional.

8. Do I have to pay before we get started?

Yes. After our initial correspondence, I will send over a Paypal invoice. The invoice must be paid in full before I begin designing. Once I begin, all payments are nonrefundable. This is a normal practice as with any designer.

9. How about support after installation?

I will provide support for one month from the date of installation. Support does not include any graphical changes or issues that are not related to the installed design. After the one-month period, I will charge a fee for assistance depending on the scale of work.

10. Any other terms I should know of?

I will include a small image link back to IceyDesigns in your blog footer to let people know who designed your blog. Please do not remove this link.